We bought a wedding ring set at Spence in 2005. The wedding band has a huge diamond in it, and it is the main focus of the ring. We had it in to get the claws checked and the rings polished and they notified us the whole diamond is cracked and has chips in it. When my husband brought it in we were told the diamond has a life-time warrenty and that they would fix it. Now two weeks later we get a call it is not under warrenty and we need to come in to buy a new diamond. How can they not know what their own warrenty is?
Does this even sound like it makes sense. What kind of diamond just cracks and chips? I didn't even wear the ring through 2 pregnancies so it was worn for less than 5 years. I am an accountant, it is not like I am doing a heavy labor job while wearing it.
We had also put down a deposit on my husbands wedding band. They phoned us later and said they couldn't make it in his size and that we would have to drive all they way back to the store to get our credit card refunded. We live nearly an hour away, so this was a 2 hour drive to go back for the refund. Why they just couldn't do it manually I have no idea!
Not at all impressed with the store and will never shop there again!
Lise